Shipping & Delivery

Shipping & Delivery Policy

 

1. Introduction

This Shipping & Delivery Policy explains how WX Padel Ltd processes and delivers orders placed through our website. We aim to provide a fast, reliable and transparent delivery service across the United Kingdom.

2. Delivery Areas

We currently deliver to addresses within the United Kingdom only.

We do not currently offer international delivery through our website.

3. Delivery Methods

Orders are dispatched using Royal Mail and other trusted UK delivery partners. The service used may depend on the size, weight and destination of your order.

4. Delivery Options and Timeframes

We offer the following delivery options:

  • Free Standard Delivery on all orders over £75.00

  • Standard Delivery – £3.99 (2–3 Working Days) for orders under £75.00

     

  • Express Delivery – £4.99 (1–2 Working Days)

  • Royal Mail Special Delivery Guaranteed by 1pm® - for orders placed before 1pm (Monday to Friday).

Delivery times are estimates unless a guaranteed delivery service has been selected. Delays may occasionally occur due to courier networks, weather, public holidays or circumstances outside our control.

5. Dispatch Times

Orders placed before 4pm on working days are normally dispatched the same day.

Orders placed after 4pm, or on weekends and public holidays, will normally be dispatched on the next working day.

6. Delivery Charges

Delivery charges are shown at checkout based on the delivery service selected.

We offer free UK standard delivery on orders of £75 or more, after any discounts or promotional codes have been applied.

7. Tracking Information

Where tracking is available, tracking details will be sent by email once your order has been dispatched.

You can use the tracking information provided to follow the progress of your delivery.

8. Delivery Schedule

Standard deliveries are made Monday to Friday, excluding public holidays.
Weekend deliveries are available only if selected at checkout.

9. Delays and Responsibility

We always aim to dispatch and deliver orders within the estimated timeframes shown, but delays can occasionally occur due to courier networks, weather conditions, strikes, public holidays or other circumstances outside our control.

If your order has not arrived within the expected timeframe, please contact us and we will investigate the delivery with the courier.

10. Lost or Damaged Parcels

If your order is delayed, lost, or damaged in transit, please contact us at 

sales@wxpadel.co.uk

We will open an investigation with the courier.
Once confirmed lost or damaged, we will either replace the item or issue a full refund in line with the couriers policy.

11. Delivery Address Accuracy

Customers are responsible for ensuring that delivery information entered at checkout is correct and complete.
WX Padel LTD is not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete addresses.

12. Signatures and Safe-Place Deliveries

Couriers may require a signature upon delivery.
If a customer authorises delivery to a “safe place” or with a neighbour, WX Padel LTD is not liable for any loss or damage once the courier marks the parcel as delivered.

13. Contact Information

For all delivery or tracking enquiries, please contact:

WX Padel LTD
Company No: 16780379                                                                                                          VAT Number: 504092229                                                                                                Registered address: Deva House, Highstreet, Wrexham, LL13 0AU
Email: sales@wxpadel.co.uk