Privacy Policy
Privacy Policy
Effective Date: 29/10/2025
1. Introduction
This Privacy Policy describes how WX Padel Ltd collects, uses, and protects personal information obtained from customers and visitors when you access or make a purchase from our website.
We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our Site, you consent to the practices described in this Privacy Policy.
2. Data Controller
The data controller for this website is:
WX Padel Ltd
Email: sales@wxpadel.co.uk
Registered in England and Wales.
3. Information We Collect
We may collect and process the following categories of personal data:
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Identification and Contact Data: Name, email address, billing and shipping address, phone number.
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Order and Transaction Data: Purchase history, payment information (processed securely by third-party payment providers), and delivery details.
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Account Information: Login credentials and account preferences (if you create an account).
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Marketing and Communication Data: Preferences for receiving marketing communications, feedback, and reviews.
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Technical and Usage Data: IP address, browser type, operating system, and information about how you interact with our Site (collected via cookies and analytics tools).
4. How We Use Your Information
We use your personal information for the following purposes:
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To process and fulfil your orders.
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To manage your account and provide customer support.
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To communicate with you regarding your purchases or enquiries.
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To send marketing communications where you have opted in.
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To improve our Site, services, and user experience.
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To comply with legal and regulatory obligations.
5. Legal Basis for Processing
We rely on the following lawful bases to process your personal data:
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Contractual necessity: Processing necessary for fulfilling your orders or providing requested services.
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Legal obligation: Retaining records for tax and accounting purposes.
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Legitimate interests: Improving our services, preventing fraud, and ensuring website security.
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Consent: For marketing communications and non-essential cookies.
6. Payment Processing
All payments are processed securely (powered by Stripe) or PayPal.
WX Padel Ltd does not store or have access to your full payment details. These providers act as independent data controllers for the processing of your financial information.
7. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to ensure proper functionality and to enhance user experience.
Cookies are small text files stored on your device to help us remember your preferences and analyse site traffic.
We use:
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Essential cookies – required for site operation
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Analytics cookies – to measure site performance and usage
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Marketing cookies – to deliver personalised ads or track conversions
You can manage or disable cookies through your browser settings. For more information, please refer to our [Cookie Policy] (if applicable).
8. Sharing of Personal Data
We may share your personal data with trusted third parties where necessary, including:
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Service providers: Delivery couriers, payment processors, and email marketing platforms.
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Professional advisors: Accountants or legal consultants, where required by law.
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Authorities: Where disclosure is required by law or to protect our legal rights.
All third parties are required to maintain confidentiality and data protection standards consistent with UK GDPR.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
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Order and transaction data: 6 years (for tax and legal obligations).
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Marketing data: Until you unsubscribe or withdraw consent.
After this period, your data will be securely deleted or anonymised.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.
While we take all reasonable precautions, no transmission over the Internet can be guaranteed to be 100% secure.
11. Your Rights
Under UK data protection law, you have the following rights:
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To access the personal data we hold about you.
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To request correction of any inaccurate or incomplete data.
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To request deletion of your data where legally permissible.
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To object to or restrict processing in certain circumstances.
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To withdraw consent for marketing at any time.
Requests may be made by contacting us at sales@wxpadel.co.uk.
12. Children’s Privacy
Our website is not directed at individuals under the age of 16.
We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
Continued use of our Site after changes are posted constitutes your acceptance of those changes.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
WX Padel LTD
Company No: 16780379 VAT Number: 504092229 Registered address: Deva House, Highstreet, Wrexham, LL13 0AU
Email: sales@wxpadel.co.uk