Shipping policy

Shipping & Delivery Policy

Delivery Costs

Free standard delivery on orders over £99.99

Standard Delivery — £3.99
2–3 working days for orders under £99.99.

Express Delivery — £4.99
1–2 working days

Royal Mail Special Delivery Guaranteed by 1pm® — available at checkout
For orders placed before 1pm, Monday to Friday.

Delivery times are estimates and may vary during busy periods, bank holidays, or courier delays.

1. Introduction

This Shipping & Delivery Policy explains how WX Padel Ltd processes and delivers customer orders placed through our website.
We aim to provide a fast, reliable, and transparent delivery service across the United Kingdom.

2. Delivery Areas

We currently deliver to addresses within the United Kingdom only.
We do not ship internationally at this time.

3. Delivery Methods

Orders are shipped using Royal Mail tracked services. 

4. Delivery Options and Timeframes

We offer the following delivery options:

  • Special Next Day Delivery – for orders placed before 1pm (Monday to Friday).

  • Royal Mail 24hr Tracked (1–2 Working Days)

  • Royal Mail 48hr Tracked (2–3 Working Days)

Delivery times are estimates and may vary depending on location, courier workload, or unforeseen circumstances.

5. Dispatch Times

Orders placed before 4pm on working days will be dispatched the same day.
Orders placed after 12pm or on weekends/public holidays will be dispatched the next working day.

6. Delivery Charges

Delivery costs are calculated at checkout based on the selected service and delivery location.
We offer free UK delivery on orders over £99 (after discounts and promotions).

7. Tracking Information

Tracking details will be provided by email once your order has been dispatched.
Customers can use this tracking link to monitor the status of their delivery.

8. Delivery Schedule

Standard deliveries are made Monday to Friday, excluding public holidays.
Weekend deliveries are available only if selected at checkout.

9. Delays and Responsibility

While we always aim to deliver within the estimated timeframe, WX Padel Ltd is not liable for delays caused by couriers, weather conditions, strikes, or other events beyond our control.
Once the order has been handed to the courier, responsibility for delivery passes to them.

10. Lost or Damaged Parcels

If your order is delayed, lost, or damaged in transit, please contact us at sales@wxpadel.co.uk.
We will open an investigation with the courier.
Once confirmed lost or damaged, we will either replace the item or issue a full refund.

11. Delivery Address Accuracy

Customers are responsible for ensuring that delivery information entered at checkout is correct and complete.
WX Padel Ltd is not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete addresses.

12. Signatures and Safe-Place Deliveries

Couriers may require a signature upon delivery.
If a customer authorises delivery to a “safe place” or with a neighbour, WX Padel Ltd is not liable for any loss or damage once the courier marks the parcel as delivered.

13. Contact Information

For all delivery or tracking enquiries, please contact:

WX Padel Ltd
Email: sales@wxpadel.co.uk